What is unified HQ operations management with a franchise ERP?
Franchisor HQ operations management links and standardizes franchise sales, e-contracts, new store openings, operational inspections, and HQ–store communication as one record per store. FDAM is a franchise ERP that runs this process in one system and carries the data into AI prediction and the Sodam store app.
When every department uses its own files and messengers, information gets entered over and over and lost during handoffs. FDAM carries what's entered at the sales stage through contracts, openings and operations, so no one has to explain and re-document the same store again and again.
From the first inquiry
to a store in operation
Each stage isn't a separate menu—it's a flow in which information carries over from one stage to the next. HQ sees where each store stands and what's causing delays, while each team member works through their own tasks by priority.
Manage franchise inquiries
as sales opportunities
Assign incoming franchise inquiries to a rep and record key details—consultation notes, follow-ups, target area and budget—in one place.
Unified inquiries & leads
Organize franchise inquiries from multiple channels by consistent criteria, cutting duplicates and gaps.
Consultation pipeline
Visualize your sales pipeline with stages that fit your brand—new inquiry, in consultation, under review, contract pending and more.
AI meeting notes
AI turns consultation calls and meetings into minutes, logging key questions, decisions and next actions to the sales history.
Contracts and opening prep
in one checklist
After signing, manage cross-department work—site development, construction, training, permits, initial logistics—with a per-store schedule and checklist.
Linked contract data
Carry contract details and required documents into the opening stage to cut duplicate entry.
Opening calendar
View target dates and key milestones in calendar or list view.
Department checklists
Set required tasks and completion criteria to match your brand standards.
Owner alerts
Notifies the next owner when a deadline approaches or a prerequisite task is done.
Manage stores after opening
by the same standards
Supervisors' QSCV inspection results build up as per-store scores and history, and any shortfalls turn straight into corrective action requests. Track everything from the store's fix to HQ sign-off in one flow, and compare on-site issues against real performance alongside POS and delivery app sales, ordering and inventory data.
- Q
Quality
Recipes and cooking standards, ingredient storage and expiration compliance
- S
Service
Customer service, order handling time, delivery packaging
- C
Cleanliness
Kitchen and dining hygiene, equipment and ventilation upkeep, personal hygiene
- V
Value
Pricing and menu compliance, promotions and brand-standard operations
- Inspect
- Corrective action
- Store fix
- HQ sign-off
When the store uploads photos of the fix in Sodam, the assigned SV reviews them and schedules a re-inspection.
QSCV inspections
Record item-by-item scores and photos with brand-specific checklists, and compare score trends by store, region and period.
Corrective action tracking
Turn shortfalls into corrective action requests with an owner and due date, and track completion from the store's fix through HQ sign-off and re-inspection.
Issues & requests
Manage store inquiries and HQ support history with owner, status and due date.
AI anomaly alerts
Spots unusual changes in sales, ordering and inspection data and flags which stores need attention—and why—first.
HQ and stores
see the same information
HQ manages the whole brand and each store in FDAM, while stores handle ordering, inventory, notices, CS, surveys and other HQ communication in Sodam. Screens differ by role, but the data and work history stay connected.
FDAM
Manage sales, opening and operations status, QSCV and corrective actions, Unified Sales and AI anomalies across every franchise store.
Weekly sales trendAll 128 stores
Store issues
- Gangnam #3AI anomaly · Lunch delivery −32%
- PangyoCorrective action · Hood cleaning in progress
- SeongsuOpening checklist 82% done
- HongdaeHQ survey completed
Sodam
Handle ordering, inventory, notices and surveys, CS and staff management per store—results are shared to FDAM instantly.
Orders today
3leadsAI picks: 18 itemsSales this month
4,820×₩10K▲ 8.2% vs last monthInventory alert
3ItemStockout risk 1Staff
4/61 off · 4 on shiftCS requests
2leadsPendingHQ surveys
1leadsResponse neededSales trendLast 7 days
What changes in day-to-day operations
Less time chasing status updates
Team members and leadership see the latest status and delayed items on the same screen.
History stays when people change
Each store's work and communication records carry through from first consultation to operations.
Your brand's standards, standardized
Build checklists and completion criteria into the system so tasks are handled the same way, whoever handles them.
Spot store problems sooner
View operating history alongside sales, ordering and inventory data to pinpoint the root cause from every angle.
Franchise ERP & HQ operations FAQ
How is a franchise ERP different from a general ERP?
A general ERP is built for internal management such as accounting, HR and inventory. A franchise ERP also manages, store by store, the work unique to franchising: franchise inquiries and consultations, franchise contracts, store openings, store operations, and HQ–store communication. FDAM is MS Benter's franchise ERP, connecting this work to unified POS and delivery-app sales, the Sodam store app and AI prediction.
What is a franchise HQ operations management system?
It is a system that manages franchise inquiries, consultations, contracts, opening preparation, store operations, and HQ–store communication as one data flow. FDAM is MS Benter's franchise ERP that manages this flow in one system.
How is FDAM different from managing with Excel and messengers?
In Excel and messengers, sales, contract, opening and inspection records scatter across individuals and the history breaks. FDAM gathers these records into a single per-store history and connects sales and operating data, so AI can suggest which stores to check and what to do next.
Can it reflect our brand's own processes?
Yes. FDAM configures its structure—sales stages, opening checklists, inspection items and more—around your brand's actual processes. We'll confirm the exact scope when you talk to sales.
How do we track store opening progress?
FDAM shows each store's schedule, owners, department checklists, required documents and completion status on one screen, so you can manage delayed items.
Can we migrate our existing data?
When you adopt FDAM, we review the format and quality of your current data, then decide the migration scope and method. Excel files or data from existing systems may require field mapping.
How are HQ and store permissions separated?
FDAM can define what each role can view and do—HQ admins, department staff, supervisors, store owners and employees. Store-side work connects through Sodam.
Who makes FDAM?
FDAM is a franchise ERP and AI operations platform for franchises built by MS Benter Co., Ltd. MS Benter was incorporated in December 2007, has built systems for more than 500 brands, holds GS (Good Software) certification, and runs a government-recognized franchise IT research lab. Franchise brands including Jadam Chicken, Tudari, Inssaeng Beer, 7th Street Pizza, Deungchon Shabu Kalguksu and Hoocham Fried Chicken work with FDAM.