FDAM Article 💫

Managing Franchise Contract Risks Safely with Franchise ERP E‑Signature

Key Takeaways

· The Franchise Business Act permits receipt of the franchise fee or signing of the contract only after 14 days have passed since the disclosure document was provided.

· When a prospective franchisee receives advice from a lawyer or a franchise transaction specialist, the deliberation period is reduced to 7 days.

· Manual management using Excel and paper documents leads to calculation errors and heightened dispute risk.

· FDAM streamlines document generation, secure transmission, access logs, and automatic schedule calculations into a single workflow, reducing both sales and legal risks.

Franchise Contract Risk ManagementEffective franchise contract risk management starts with strict compliance with the 14‑day deliberation period mandated by the Franchise Business Act. The franchisor headquarters may not receive the franchise fee or sign a contract until 14 days have elapsed from the date the disclosure document is provided to the prospective franchisee. Violating this window can trigger fines or corrective orders. The more successful the headquarters, the higher the volume of inquiries and contracts, making compliance even more challenging.

Conversely, if the prospective franchisee obtains counsel from a lawyer or a franchise transaction specialist, the deliberation period shortens to 7 days. This provides a lawful path to accelerate business while staying compliant. In this article we’ll show how to replace Excel with a system‑based solution, drawing on the ERP expertise of MS Venter, which has spent nearly 25 years focused on franchise IT.FDAMWe’ll outline this using the Franchise Sales Management flow of FDAM.

FDAM Franchise ERP e‑contract for safe franchise contract risk management

Electronic contracts are the most practical starting point for reducing franchise contract risk.

1. Limits of manual Excel management—from document creation to schedule calculation

Franchise headquarters sales staff struggling with paper contracts and Excel

Manual contract handling drives legal risk and operational inefficiency.

The first step in franchise contract work is preparing the disclosure document and the nearby franchise location status report, such aspre‑provided documentsMany headquarters simply copy an existing Excel file each time a prospective franchisee appears, change the name and date, and manually produce the documents. This often leads to typos or sending an outdated disclosure document that hasn’t been updated.

The bigger issue isContemplation period calculationis.

"This case received counsel, so after 7 days; that case didn’t, so after 14 days…"

When a manager manually counts dates on a calendar, they can inadvertently violate regulations or miss the permissible contract date by a day or two, losing sales opportunities. Relying on human memory for contract management becomes a greater risk as the franchisor headquarters expands its franchise business.

2. Generate pre‑provided documents automatically and send them securely with a single click

Screen showing FDAM ERP automatically generating a pre‑provided document and sending it via KakaoTalk

FDAM provides a one‑stop solution from document creation to transmission and view‑log recording.

FDAM dramatically reduces the time spent on cumbersome paperwork. Because it automatically generates customized pre‑provided documents for each prospective franchisee using the latest disclosure data stored in the system, sales staff at the franchisor headquarters no longer need to copy and reprocess files each time.

Key features of FDAM’s electronic document transmission system

· Secure link delivery— Unique secure links are sent to each prospective franchisee via KakaoTalk, email, or SMS.

· View timestamp logging— As soon as a prospective franchisee clicks the link and views the document, the server records the view timestamp.

· Confirmation of delivery timestamp— Reduces disputes over “not receiving the document” and automatically starts the contemplation period countdown from this timestamp.

View logs are not just a convenience; they serve as the basis for calculating the 14‑day contemplation period required by franchise law and become the strongest evidence for the franchisor in any future dispute.

3. Reduce contract timeline by 7 days with attorney or franchise transaction specialist advisory check

FDAM ERP advisory‑check box and automatic contract‑availability date calculation

When the advisory box is selected, the contract‑available date shortens automatically from 14 days to 7 days.

This is the core of FDAM contract management. FDAM goes beyond a simple document‑transfer toolIt embeds the shortened requirements of the Franchise Business Act into system logicWe have implemented it. After collaborating with roughly 500 brands, we mapped the exact points where franchisor headquarters sales teams most frequently err directly into the system.

Secure timeline‑reduction process powered by the system

Check advisory status— At the document‑dispatch stage, the responsible staff checks whether attorney or franchise transaction specialist advisory is required.

Automatic timeline calculation— The system automatically reduces the deliberation period from 14 days to 7 days and resets the ‘contract‑available date (D‑Day)’.

System enforcement— Until the calculated date arrives, the ‘contract execution’ stage remains inactive, preventing illegal receipt of franchise fees or premature contract signing before the statutory period.

Staff no longer waste time counting dates on a calendar and can focus on caring for prospective franchisees and improving consultation quality.

4. Electronic contract integration and data assetization

After the deliberation period, the main contract proceeds via the electronic‑contract system linked to FDAM. Because prospect data accumulated during Franchise Sales Management flows directly into the contract stage, duplicate data entry is eliminated.

  • One‑stop process— Automatically generate documents → secure transmission and advisory checks → elapsed‑time alerts → electronic contract signing, all in a single workflow.
  • Data assetization— Executed contract data is converted into a ‘franchise location master record’ within the ERP and immediately used as foundational data for store opening preparation and logistics setup.

The FDAM AI Assistant, the first to be integrated into a domestic franchise ERP, will list any missing pre‑delivery documents for the month in a table—showing contracts that failed the 14‑day deliberation period, were not reviewed, or were not sent—simply by asking, “Show me the missing documents for this month.” This gives franchisor headquarters executives a quick snapshot of the status right before meetings, enabling faster decision‑making.

5. Implementation Benefits: A workflow that reduces both sales and legal risks for franchisor headquarters.

Franchisor headquarters that tried to accelerate new store openings but wasted time on date‑calculation errors and registration mail due to Excel limitations now experience the following workflow after adopting FDAM.

Typical post‑implementation workflow

· Reduced contract lead time— By using the lawyer and franchise transaction advisor check feature, eligible contracts can have their waiting period shortened to 7 days, accelerating the signing date.

· Ensured legal compliance— The system’s date‑control feature blocks errors such as deliberation‑period violations at the system level.

· Increased operational efficiency— Sales teams, freed from manual registration mailing and schedule tracking, can focus on caring for prospective franchisees.

While speed matters in franchise contracts, procedural legitimacyis essential. FDAM provides the fastest and safest contracting environment permissible by law, seamlessly integrated into the daily workflow of franchisor headquarters sales staff.

Frequently Asked Questions

Q. What exactly is the 14‑day consideration period required by the Franchise Business Act?

It is a Franchise Business Act provision that prohibits the franchisor headquarters from receiving franchise fees or signing a franchise agreement until 14 days have passed from the day the franchisor headquarters provides the information disclosure document to a prospective franchisee. Violating this period can result in fines or corrective orders.

Q. When can the period be shortened to 7 days?

The consideration period is reduced from 14 days to 7 days only when the prospective franchisee obtains advice from a lawyer or a franchise transaction specialist regarding the information disclosure document. The franchisor headquarters cannot shorten it arbitrarily; the advisory fact must be verified.

Q. Is an electronic delivery record recognized as legal evidence?

The Franchise Business Act permits the pre‑provided document to be delivered in paper or electronic form, and when the system logs the access timestamp, that record can be used as evidence for calculating the 14‑day consideration period and for dispute resolution.

Q. Does FDAM’s electronic contract feature require a separate solution?

FDAM delivers the entire workflow within the Franchise Sales Management module—including automatic generation of pre‑provided documents, secure transmission, access logging, and automatic schedule calculation. The contract stage is handled through the integrated electronic contract system, so the franchisor headquarters does not need to operate an additional solution.

Q. How is the implementation consultation conducted?

You can request an FDAM implementation consultation via the consultation page (franchiseerp.com/register), the KakaoTalk channel, or the main phone line (1544-7120). We provide a demo and usage recommendations aligned with the franchisor headquarters’ Franchise Sales Management workflow.

Procedural legitimacy and sales speed

The system will soon be the franchisor headquarters’
contract competitiveness.

Terms of Use

Article 1 Purpose

These Terms of Use govern the conditions and operational rules for using the services of "Site Name" (hereinafter referred to as "the Site").

Article 2 Definitions

Key terms used in these terms are defined as follows.

1. Member: An individual who agrees to these terms, provides personal information to register as a member, enters into a usage agreement with the Site, and uses the Site.
2. Usage Agreement: The contract concluded between the Site and a member regarding Site usage.
3. Member ID ("ID"): A unique combination of letters and numbers assigned to each member for identification and service access.
4. Password: The combination of letters and numbers selected by the member to verify identity and protect the member’s rights.
5. Operator: The entity that creates and manages the website offering the service.
6. Termination: The act of a member canceling the usage agreement.

Article 3 Supplemental Rules

The Operator may issue separate operational policies as needed; if these policies overlap with these terms, the operational policies will take precedence.

Article 4 Formation of the Usage Agreement

1. The usage agreement is formed when a person registers as a member, agrees to these terms, and the Operator accepts the registration request.
2. Anyone registering as a member indicates agreement to these terms by reading them during the Site registration process and selecting the "I Agree" option.

Article 5 Service Use Application

1. Individuals registering as members must provide all required information requested by the Site (such as user ID, password, nickname, etc.).
2. Members who use another person’s information, submit false data, or otherwise fail to provide authentic personal information have no rights to use the Site and may be subject to penalties under applicable law.

Section 6: Privacy Policy

The operator does not retain members' passwords provided at sign‑up, and related matters are governed by the site’s privacy policy.
The operator strives to protect members’ personal information, including registration data, in accordance with applicable laws.

Member privacy is handled according to the privacy policy set by applicable law and the site.

However, the operator assumes no responsibility for information exposed due to the member’s own fault.
If a member posts or distributes illegal content—such as material that violates public morals or national security—the operator may, upon request from relevant authorities, review the member’s data and submit it to those authorities.

Section 7: Operator Obligations

(1) When a member’s opinion or complaint is deemed legitimate, the operator must address it as promptly as possible. If personal circumstances prevent immediate action, the operator will make a best effort to follow up with a notice, message, or email after the fact.
(2) To ensure continuous and stable site operation, the operator may require the site to repair or restore equipment without delay when failures or losses occur. In cases of force majeure or unavoidable circumstances affecting the site or operator, site operation may be temporarily suspended.

Section 8: Member Obligations

(1) Members must comply with the terms of this agreement, all site policies, notices, operational guidelines, and applicable laws, and must not engage in actions that interfere with site operations or damage the site’s reputation.
(2) Unless expressly authorized by the site, members may not transfer, gift, or use their service rights or contractual status as collateral to any third party.
(3) Users must exercise great care in managing their ID and password and may not allow third parties to use their ID without the operator’s or site’s consent.
(4) Members must not infringe the intellectual property rights of the operator, the site, or any third party.

Section 9: Service Availability

(1) Service is generally available 24 hours a day, 365 days a year, unless technical or operational constraints arise. The site may temporarily suspend service for scheduled maintenance, upgrades, or replacements on dates and times announced by the site. Planned interruptions will be posted on the site’s homepage, so please check regularly.
(2) The site may also suspend service temporarily or permanently without prior notice in the following situations:
- Urgent system inspections, upgrades, replacements, or malfunctions
- Force‑majeure events such as national emergencies, power outages, or natural disasters
- When a telecommunications provider ceases service as stipulated by the Telecommunications Business Act
- If excessive traffic or other issues disrupt normal service use, the service may be unavailable.
③ When service interruptions occur as described in the preceding clause, the site will notify members in advance via announcements or similar notices. If the interruption is caused by circumstances beyond the site’s control and advance notice is impossible, the site will provide notice after the fact.

Article 10 – Termination of Service Use

① A member who wishes to terminate the usage agreement with the site must submit a cancellation request online personally. Separately, termination of the site usage agreement itself must be handled independently of the site access termination.
② Upon submission of the cancellation request, any site‑related programs provided by the site are automatically removed from the member‑management interface, and the operator can no longer view the applicant’s information.

Article 11 – Restriction of Service Use

Members may not engage in any of the following actions. If a member does, the site may restrict the member’s service access, take appropriate legal measures, terminate the usage agreement, or suspend service for a specified period.
① Registering false information during sign‑up or when updating member details.
② Interfering with another person’s use of the site or misappropriating their information.
③ Impersonating site administrators, staff, or affiliates.
④ Infringing on the personal rights or intellectual property of the site or any third party, or disrupting business operations.
⑤ Illegitimately using another member’s ID.
⑥ Collecting, storing, or disclosing another member’s personal data without their consent.
⑦ Engaging in conduct that can be objectively judged as criminal.
⑧ Any other actions that violate applicable laws and regulations.

Article 12 – Management of Posted Content

① The operator is responsible for managing and operating all posts and materials on the site. The operator must continuously monitor for inappropriate content, and upon discovering or receiving a report of such content, must delete it and issue a warning to the member who posted it.
Members are responsible for the content they post; therefore, members must not publish material that violates these terms of use.
② If a public authority such as the Information and Communication Ethics Committee issues a corrective request, the operator may delete or relocate posts without the member’s prior consent.
③ The criteria for determining inappropriate content are as follows.
- When the content severely insults or defames another member or a third party.
- When distributing or linking to content that violates public order or good morals.
- When the content encourages illegal copying or hacking.
- When it is advertising intended for profit.
- When the content is objectively recognized as being linked to criminal activity.
- When it infringes copyright or other rights of other users or third parties.
- When it is deemed to violate other applicable laws.
- If the site or its operator receives a request from a third party to halt a post because of alleged defamation, intellectual‑property infringement, or similar rights violations, the post may be temporarily taken down (transmission stopped). The site will follow any lawsuit, settlement, or other decision by the relevant authority that is submitted concerning the requester and the poster.

Article 13 Retention of Posts

If the site operator must discontinue the site due to unavoidable circumstances, they will give members prior notice and make reasonable efforts to facilitate the transfer of posts.

Article 14 Copyright in Posts

① The copyright of a post submitted by a member on the site belongs to that member. The site may not commercially use the post without the poster’s consent, except for non‑profit purposes, and the site retains the right to display the content within the service.
② Members may not commercially use materials posted on the service, such as by arbitrarily processing or selling information obtained through the service.
③ The operator may delete, relocate, or reject registration of any content posted or uploaded by a member that is judged to fall under any of the items listed in Article 12, without prior notice.

Article 15 Liability for Damages

① All civil and criminal liability arising from the site is primarily the responsibility of the member.
② The site will not compensate for damages that result from force majeure events such as natural disasters, or from the member’s intentional or negligent actions.

Article 16 Disclaimer

① The operator is exempt from liability for any loss of expected benefit, or for damages arising from the selection or use of service materials provided by the site.
② The operator is exempt from liability for interruptions caused by the site’s service infrastructure or by telecommunications services provided by other carriers, and any damages related to the site’s service infrastructure are governed by the site’s terms of use.
The operator assumes no responsibility for any material that members store, post, or transmit.
If service disruptions occur due to a member’s fault, the operator is not liable.
The operator is not responsible for any activities—such as data transmission or other community interactions—between members or between members and third parties, whether inside or outside the service.
The operator does not guarantee the authenticity, reliability, or accuracy of material posted or transmitted by members, nor any content that members can obtain from this site.
If members trade goods or conduct other transactions through the service, the operator is not liable for any resulting damages.
The operator bears no responsibility for any disputes that arise between members or between members and third parties, unless the operator is at fault.
The operator is not liable for member losses caused by system failures during equipment maintenance, inspections, repairs, or replacements, or software operation, unless caused by intentional wrongdoing or gross negligence; nor for failures due to third‑party attacks, undiscovered viruses, or other force‑majeure events beyond the operator’s control.

Supplementary Provisions

These terms <Effective from the site launch date>.

Privacy Policy

MS Venter (hereinafter referred to as “the Company”) establishes and publishes these privacy processing guidelines to protect data subjects’ personal information under Article 30 of the Personal Information Protection Act and to address related concerns promptly and smoothly.

Article 1 (Purpose of Personal Information Processing)
The Company processes personal information for the purposes listed below. Collected data will not be used for any other purpose, and if the purpose changes, the Company will obtain separate consent in accordance with Article 18 of the Personal Information Protection Act and take any other required actions.

1. Website membership registration and management
Personal information is processed to confirm membership intent, verify identity for member‑only services, maintain and manage membership status, conduct limited identity verification, prevent fraudulent use, verify parental consent for children under 14, provide notices, handle inquiries, and address complaints.

2. Provision of goods or services
Personal information is processed for product delivery, service provision, sending contracts and invoices, delivering content, offering personalized services, identity and age verification, payment processing and settlement, and debt collection.

3. Complaint handling
Personal information is processed to verify the complainant’s identity, confirm the nature of the complaint, contact for fact‑finding, and notify the outcome of the handling process.

Article 2 (Processing and Retention Period of Personal Data)
The Company processes and retains personal data only for the period required by law or the period consented to by the data subject at the time of collection.
The specific processing and retention periods are as follows:

1. Website membership registration and management: until the member withdraws from the website.
However, if any of the following circumstances apply, data will be retained until the circumstance ends:
1) Ongoing investigations or inquiries related to violations of applicable laws: until the investigation or inquiry concludes.
2) Outstanding creditor‑debtor relationships arising from website use: until those relationships are fully settled.

Article 5 (Rights of Users and Their Legal Representatives and How to Exercise Them)

Data subjects may exercise any of the following privacy rights with the Company at any time.
1. Request to access personal data
2. Request correction of errors or inaccuracies
3. Request deletion
4. Request suspension of processing
These rights can be exercised by submitting a written request, calling, emailing, or faxing the Company, and the Company will act without undue delay.
If a data subject requests correction or deletion of personal data, the Company will refrain from using or disclosing that data until the correction or deletion is completed.
The rights in paragraph 1 may also be exercised through a legal representative or an authorized agent, provided a power of attorney in the format specified in Appendix 11 of the Enforcement Rules of the Personal Data Protection Act is submitted.
Data subjects must not violate applicable laws, including the Personal Data Protection Act, by infringing on the personal data or privacy of themselves or others that the Company processes.

Article 6 (Categories of Personal Data Processed)
The Company processes the following categories of personal data:

1. Website membership registration and management
Required items: company name, full name, title, phone number, email
Optional items: referral source, awareness channel

2. Provision of goods or services
Required items: company name, full name, title, phone number, email
Optional items: referral source, awareness channel

3. During the use of internet services, the following personal data items may be automatically generated and collected.
IP address, cookies, MAC address, service usage records, visit logs, error usage records, etc.

Article 7 (Destruction of Personal Data)
① The company shall promptly destroy personal data that is no longer needed due to the expiration of the retention period or achievement of the processing purpose.
② If, after the consented retention period has expired or the processing purpose has been achieved, the personal data must be retained under other laws, the company shall preserve it by transferring it to a separate database or storing it in a different location.
③ The procedures and methods for destroying personal data are as follows.
1. Destruction Procedure
The company selects the personal data subject to destruction and, with approval from the company’s personal data protection officer, destroys the data.
2. Destruction Methods
The company destroys electronically stored personal data using methods such as low‑level formatting to make records unrecoverable, and destroys paper records by shredding or incineration.

Article 8 (Measures to Ensure the Security of Personal Data)
The company implements the following measures to ensure the security of personal data.
1. Administrative measures: establishment and implementation of internal management plans, regular employee training, etc.
2. Technical measures: management of access rights to personal data processing systems, installation of access control systems, encryption of unique identifiers, etc., and installation of security programs.
and other encryption, security program installations.
3. Physical measures: access control for computer rooms, data storage rooms, etc.

Article 9 (Installation, operation, and refusal of automatic personal data collection devices)
(1) The company uses cookies to store user information and retrieve it as needed in order to provide personalized services.
(2) A cookie is a small piece of data sent by the server (http) that runs the website to the user's browser, and it may also be stored on the user's hard drive.
a. Purpose of using cookies: to analyze each service and website visited by the user, usage patterns, popular search terms, secure connection status, etc., and to deliver optimized information to the user.
b. Installing, operating, and refusing cookies: Tools menu at the top of the web browser>Internet Options>You can refuse cookie storage by adjusting the options in the privacy menu.
c. Refusing cookie storage may make it difficult to use personalized services.

Article 10 (Personal Data Protection Officer)
(1) The company designates a Personal Data Protection Officer who oversees all personal data processing activities and handles data subject complaints and remediation as follows.

▶ Personal Data Protection Officer
Name: O Manseok
Title: Representative
Contact: 1544-7120
※ This connects to the personal data protection department.

▶ Personal Data Protection Department
Department: Development Team
Contact Person: Lee Seongjae
Contact: adffewr@benter.co.kr

Data subjects may direct any privacy‑related inquiries, complaints, or requests for redress arising from use of the company’s services to the privacy officer or the responsible department. The company will respond and address such inquiries without delay.

Article 11 (Request for Access to Personal Data)
Data subjects may submit a request to access their personal data under Article 35 of the Personal Information Protection Act to the department below. The company will strive to process access requests promptly.

▶ Department for Receiving and Processing Access Requests
Department: Operations Team
Contact: O Chae‑hyun
Email: boram03@benter.co.kr

Article 12 (Remedies for Rights Violations)
Data subjects may contact the following agencies for redress or counseling regarding personal data breaches.

▶ Personal Data Breach Reporting Center (operated by Korea Internet & Security Agency)
- Scope: Reporting personal data breach incidents, requesting counseling
- Website: privacy.kisa.or.kr
- Phone: 118 (no area code needed)
- Address: 3rd Floor, Personal Data Breach Reporting Center, 9 Jinheung‑gil, Naju‑si, Jeollanam‑do 58324 (Bitgaram‑dong 301‑2)

▶ Personal Data Dispute Mediation Committee
- Scope: Filing personal data dispute mediation requests, collective dispute mediation (civil resolution)
- Website: www.kopico.go.kr
- Phone: 1833‑6972 (no area code needed)
- Address: 4th Floor, Government Complex Seoul, 209 Sejong‑daero, Jongno‑gu, Seoul 03171

▶ Supreme Prosecutors' Office Cyber Crime Investigation Unit: 02‑3480‑3573 (www.spo.go.kr)
▶ Cyber Safety Division, National Police Agency: 182 (http://cyberbureau.police.go.kr)

Article 13 (Implementation and Amendment of the Privacy Policy)
This privacy policy takes effect on January 31, 2024.